AI-Powered Customer Service Software | Freshdesk | Freshworks
freshdesk.com info
Boost agent productivity and deliver seamless customer experiences with Freshdesk, an AI-powered customer service solution with omnichannel ticketing and automated workflows.
Site Score
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- Major Player
Freshdesk: Customer Support Help Desk Software
Freshdesk is a cloud-based customer support platform made by Freshworks. It helps businesses manage customer inquiries across email, phone, chat, and social media from a single dashboard.
The platform includes a ticketing system that automatically organizes and assigns incoming support requests. It offers automation tools, canned responses, and SLA management to help support teams work faster. Freshdesk also has a self-service portal where companies can host a knowledge base so customers can find answers without contacting an agent. It is used by businesses of all sizes and offers a free tier alongside paid plans.
Visitors by Country
| Country | Users % |
|---|---|
| united states | 27.76% |
| india | 8.12% |
| united kingdom | 7.77% |
| brazil | 4.16% |
| philippines | 3.36% |
Estimated Revenue
| Property | Value |
|---|---|
| Daily revenue | $13,462.67 |
| Monthly revenue | $403,880.10 |
| Yearly revenue | $4,913,874.55 |
Site Traffic Statistics
| Property | Value |
|---|---|
| Monthly visits | 16M |
| Monthly visits change | -1.67% |
| Daily visitors | 528.5K |
| Daily visitors change | 1.97% |
| Pages per visit | 7.01 |
| Pages per visit change | -10.1% |
| Visit duration | 10:42 |
| Visit duration change | -5.99% |
| Bounce rate | 40.48% |
| Bounce rate change | 4.19% |
| Desktop traffic | 64.37% |
| Mobile traffic | 35.63% |
Whois Data
| Property | Value |
|---|---|
| Registrar | NameCheap, Inc. |
| Name servers |
ns-1270.awsdns-30.org ns-1955.awsdns-52.co.uk ns-350.awsdns-43.com ns-514.awsdns-00.net |
| Creation date | 2004-05-11 00:00:00 |
| Expire date | 2027-05-11 00:00:00 |